ANALISA PELAKSANAAN MANAJEMEN KINERJA DAN KEDISIPLINAN TERHADAP KUALITAS KERJA PEGAWAI PADA KANTOR DINAS KEPENDUDUKAN DAN PENCATATAN SIPIL DI KABUPATEN LINGGA TAHUN 2020

Abstract

The main problem of this study is whether there is an influence between performance management on the quality of work of employees at the Lingga Regency Population and Civil Registration Office, and whether there is an influence between discipline on the quality of work of employees at the Population and Civil Registration Office in Lingga Regency, and whether there is an influence between Performance Management and Discipline on the Quality of Work at the Lingga Regency Population and Civil Registration Service Employees. The purpose of this study is to find out whether performance management affects the quality of work of employees at the Lingga Regency Population and Civil Registration Office, and whether discipline affects the quality of work of employees at the Lingga Regency Population and Civil Registration Office. The type of research used is qualitative research with the approach used is a management approach. The data sources of this research are primary data and secondary data, then the data is carried out through four stages of technique, namely data reduction, data presentation, comparative analysis, and drawing conclusions. The data collection methods used are observation, interviews and documentation. The results of this study indicate that the performance management applied by the Lingga Regency Population and Civil Registration Office uses (1) public service management which includes: registration and population data collection services, civil registration services, services counseling and information and office administration services (2) Population administration management includes: registration, civil registration administration, and data management, as well as the quality of work of employees at the Lingga Regency Population and Civil Registration Office including: sufficient quality of public services, good work discipline inadequate, employee competence is not sufficient, and (3) office facilities are also not sufficient.]