ANALISIS KINERJA PEGAWAI KANTOR ID EXPRESS LOGISTIC INDONESIA DALAM MEMBERIKAN PELAYANAN ADMINISTRASI SELAMA MASA PANDEMI COVID 19 DI KOTA BATAM

Abstract

This study aims to determine the performance analysis of ID Express Office Employees in Providing Administrative Services During the Covid 19 Pandemic in Batam City. This research design uses a qualitative approach. Data collection techniques in this study were interviews, observation and documentation. The analysis in this study uses the data analysis technique used in this study which refers to the concepts of Miles and Hubermen, namely interactive models that clarify data analysis, namely data reduction, data presentation and verification. The results of this study indicate that the dimension of performance measurement based on the aspect of employee quantity seen from the cover letter service for Resident Identity Cards, Family Cards, and other programs is quite good. From the aspect of independence, the ID Express Office government still needs to be improved. From the Initiative aspect, the village government already has a pretty good spirit in carrying out its duties and responsibilities to the community. From the aspect of adaptation, the village government already has the ability to adapt to the work environment and elements of society. From the aspect of cooperation, the village government has not established good cooperation between related parties. The supporting factors are employees who are able to adapt well to their work environment and employees who provide friendly and courteous service. While the inhibiting factors for employee performance are inadequate facilities and the level of employee education that still needs to be improved.